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Category Details
Category Name
Sherlock Holmes: Silver Earring
Category Created
Thu, 30th Dec 2010
Last Article Update
Fri, 25th Feb 2011
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   Sherlock Holmes: Silver Earring

The Silver Earring: The game does not saves under Windows Vista 

This is an issue happened on some installations of Windows 7 or Windows Vista. To solve it you must reinstall the game to the non-default folder, outside of "Program Files" folder. If you have another disk volume it's a best to install it into this volume (for example d:\games\sh2)

Please write if helps.

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The Silver Earring: Can not read the text in the game 

Updating your videocard drivers should help. If you ignore what is your video card adapter you can perform a dxdiag

What is a Dxdiag ?
DxDiag is a diagnostic tool that provides all technical info of your computer (as the name of your graphic card, space available on your hard drive or the version of the OS) No confidential info is given.

How to create a DxDiag ?

  1. Click on "Start" then "Run..." or press Win and R keys together.
  2. In the field Open, type the command DXDIAG then click OK.
  3. Wait till the program has finished to collect all data
  4. In the DxDiag window, click on the button Save All Information
  5. Choose the place where you wish to save it and click on Save
  6. Once the save done, you can close the DxDiag window and open the file DxDiag.txt

On your dxdiag you can find the name of your video card, look for "display devices" and "card name", once you have the name, you can go to manufacturer web site www.intel.com, www.nvidia.com, www.ati.com.

Note that for Notebook and laptop, you have to go to the computer manufacturer web site to find the right drivers.

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The Silver Earring: The game crashes often 

Your computer may lack minimum system requirements, or your videocard drivers require update. Please, create dxdiag.txt file and send it to our tech support mail support@frogwares.com with problem description.

What is a Dxdiag ?
DxDiag is a diagnostic tool that provides all technical info of your computer (as the name of your graphic card, space available on your hard drive or the version of the OS) No confidential info is given.

How to create a DxDiag ?

  1. Click on "Start" then "Run..." or press Win and R keys together.
  2. In the field Open, type the command DXDIAG then click OK.
  3. Wait till the program has finished to collect all data
  4. In the DxDiag window, click on the button Save All Information
  5. Choose the place where you wish to save it and click on Save
  6. Once the save done, you can close the DxDiag window and attach the file DxDiag.txt to mail

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The Silver Earring: Black screen problem 

You have not supported screeen resolution, please set it to 1024*768 or 800*600. To change game screen resolution please go to installed game folder, open setup.ini file with notepad and change settings in the Display section to 1024*768, this string must look like: Display(1024,768){
Changing your desktop resolution can also help.

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The Silver Earring: "Out of Range"/"Out of Sync" message 

Sorry about that, there is a problem with the game screen frequency, to fix it please follow the steps:

  1. Open the folder where the game is installed(by default C:\program files\Frogwares\Silver Earring)
  2. You will find a file called setup.ini 
  3. Open it with a simple text editor, like notepad
  4. There is a line frequency change the value from 85 to 60
  5. Save the file 
  6. Restart the game

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The Silver Earring: Mouse right click crashes the game under Win 98/ME 

Please update your drivers, and lower the colour quality and the screen resolution of your monitor.

1. Right-click the desktop

2. From the pop-up menu, choose Properties.

3. In the new window, click Settings.

4. Lower the Screen Resolution to 800 by 600 pixels. Lower the Colour Quality to 16 bit. Click OK.

5. Start the game.

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The Silver Earring: Texts are illegible or the game is freezing 

Ensure that your system is compatible with "The Silver Earring" game minimum system requirements. Update your graphics driver if necessary.
If you ignore what is your video card adapter you can perform a dxdiag

What is a Dxdiag ?
DxDiag is a diagnostic tool that provides all technical info of your computer (as the name of your graphic card, space available on your hard drive or the version of the OS) No confidential info is given.

How to create a DxDiag ?

  1. Click on "Start" then "Run..." or press Win and R keys together.
  2. In the field Open, type the command DXDIAG then click OK.
  3. Wait till the program has finished to collect all data
  4. In the DxDiag window, click on the button Save All Information
  5. Choose the place where you wish to save it and click on Save
  6. Once the save done, you can close the DxDiag window and open the file DxDiag.txt

On your dxdiag you can find the name of your video card, look for "display devices" and "card name", once you have the name, you can go to manufacturer web site www.intel.com, www.nvidia.com, www.ati.com.

Note that for Notebook and laptop, you have to go to the computer manufacturer web site to find the right drivers.

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The Silver Earring: Watson stuck near shelf 

You have to click on the three books on the shelf and the open your documents inventory, be sure to open and read those 3 books, close the inventory, Sherlock will now speak to Watson.

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The Silver Earring: The program is not compatible with 64-bit Windows 

This issue is related to the incompatibility of Securom copy protection system and windows 64-bit. To solve it you must download the correct executable and replace it in the installed game folder.
Here is a link for a file:
http://mail.frogwares.com/support/attachment_files.php?id=2

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The Silver Earring: Game does not run under WinVista: SHUNIMPL.DLL is missing 

Sorry for this issue.
This rare problem occurs when the Windows Vista or Windows 7 can not automatically decide which mode it need to use for the application. Please use compatibility mode for the game.  To run the game in compatibility mode please right-click on the game shortcut, select "Properties" from context menu then go to the "Compatibility" tab, check the checkbox named "Run this program in compatibility mode for:" and select "Windows XP (Service Pack 3)" from drop-down menu. Click OK and try to run the game again.

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The Silver Earring Italian version: Poker Automate is not working 

Sorry for this issue. We have patch for this problem, you can download patch file with this link: http://mail.frogwares.com/support/attachment_files.php?id=71
Please extract it into your installed game folder.

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The Silver Earring: Where I can find my saves under Windows Vista/7 

If you installed game to the "Program Files" folder, on Vista or 7 you can find your save to the game folder in C:\Users\%username%\AppData\Local\VirtualStore\Program Files\%Publisher%\Frogwares\The Secret of the Silver Earring\save  where %username% is your account name and %Publisher% is the publisher name. You should switch on "show hiden files and folders" option in your Folder Options to see this folder.

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