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Category Details
Category Name
Sherlock Holmes the Awakened
Category Created
Thu, 30th Dec 2010
Last Article Update
Fri, 17th Jun 2011
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   Sherlock Holmes the Awakened

The Awakened: Securom protection problem 

Sorry for this issue.
After investigation it is coming from the copy protection system of the game disk http://www.securom.com/support_enduser.asp?t=2&ts1=4  you can check this link as it gives sources for this kind of problem

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The Awakened original version: Extreme lags with sound in Vista 

We are very sorry of this issue.
It is indeed a sound problem (bad sound drivers for vista are making the whole sluttering) You need the 1.3 patch and/or to update your sound drivers.

To find out what sound device you have, please run the DXDiag

What is a DXDiag ?
DXDiag is a diagnostic tool that provides all technical info of your computer (as the name of your graphic card, space available on your hard drive or the version of the OS) No confidential info is given.

How to create a DXDiag ?
1. Click on Start then Run.
2. In the field Open, type the command DXDIAG then click OK.
3. Wait till the program has finished to collect all data
4. in the DXDiag window, click on the button Save All Information
5. Choose the place where you wish to save it and click on Save
6. Once the save done, you can close the DXDiag window and open the file DXDiag.txt

On your dxdiag you can find the name of your sound device, look for "sound devices" and "description", once you have the name, you can go to manufacturer web site (
for example: http://www.realtek.com.tw http://www.via.com.tw) and search for the new drivers there.

To download 1.3 patch for The Awakened please use one of this links:

http://www.gamershell.com/download_18590.shtml
http://www.shacknews.com/file/10042/sherlock-holmes-the-awakened-13-patch

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The Awakened original version: Black screen/characters display in white at start-up 

Hello, If you have a black screen with a message that says "Out of range" or "Video mode not supported, " you need to fix the refresh rate of your screen:

  1. Click Start then Run.
  2. In the textbox, type "DXDIAG" then click OK
  3. Click the More Help tab.
  4. Click Override.
  5. Click Override value and enter 60 in the textbox.
  6. Click Ok then Exit.
  7. Retry the game. For most graphics cards and chips, this seems to resolve the problem of characters that are displayed in white.

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The Awakened original version: The game (complete version on DVD) doesn't start 

This problem applies only to the complete version on DVD. It can happen that, once installed, the game will not start if there is a demo version already installed. To fix the problem, uninstall the demo version and restart the computer. Start the game again.

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The Awakened: Upgrade to Remastered 

We are very sorry, but upgrade to remastered edition is not available. Remastered edition is rather a new game instead update to existing one. And the discount for original Awakened is ended at winter 2009. The only method to play remastered edition now is to buy a new version.

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The Awakened: save path 

To find the save folder please follow the steps:

FOR ORIGINAL VERSION (DOES NOT HAVE REMASTERED WORD IN TITLE):

  1. Open "My Documents"
  2. Go to the "Games\The Awakened"
  3. Open folder 'save' and put save there.
  4. Run the game and load this save.
FOR REMASTERED VERSION:

  1. Press "Start", then "Run..." or press Win and R keys together.
  2. In dialog box type %AppData%\games, press Ok
  3. In opened Explorer window search for the 'sherlock holmes - the awakened - remastered' (this name can differ with your game localization) folder and open it.
  4. Open folder 'save' and put save there.
  5. Run the game and load this save.

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The Awakened: game.log request 

Please send us the game.log file containing debug information.

FOR ORIGINAL VERSION (DOES NOT HAVE REMASTERED WORD IN TITLE):

  1. Open "My Documents"
  2. Go to the "Games\The Awakened"
  3. Take the game.log file, attach it to your email and send it to us
FOR REMASTERED VERSION:
  1. Press "Start" then "Run.." or press Win and R keys together
  2. In "Open.." dialog type %appdata% and press Enter
  3. There is Explorer window is opened. Search for "Games" folder in it and open this folder.
  4. Search for your game title, open it. You can find your game.log file in "log" subfolder in this folder.
  5. Attach your game.log to the reply and send it to us.

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