Frogwares Support New and Updated Knowledgebase Articles

Как сделать DxDiag?

Mon, 14 Jan 2013 09:49:40 +0000

Как сделать DxDiag?

How to send DxDiag?

Mon, 14 Jan 2013 09:44:48 +0000

How to send DxDiag?

How to make a screenshot?

Thu, 10 Jan 2013 07:43:09 +0000

How to make a screenshot?

Как сделать скриншот?

Thu, 10 Jan 2013 07:38:42 +0000

Как сделать скриншот в игре?

Перенос аккаунта со Steam

Mon, 17 Dec 2012 12:48:55 +0000

Игра часто вылетает с ошибкой, когда я играю через Steam. Как перенести аккаунт на отдельный клиент игры?

Transfering account from Steam

Mon, 17 Dec 2012 12:31:32 +0000

The game crashes when I play with Steam game client. How can I transfer my account to the standalone client?

[Testament of Sherlock] How to change the video resolution and enable window mode

Thu, 22 Nov 2012 15:10:55 +0000

I want to change video resolution settings and enable window mode without running the game.

[Testament of Sherlock] Can't hear the voices

Tue, 16 Oct 2012 14:35:54 +0000

I can't hear the voices in the game. All other sounds plays without problems.

[Testament of Sherlock] game movement controls are sticky

Mon, 08 Oct 2012 07:47:41 +0000

I have the issue: then pressed the movement key, character keep moving to this direction and I cant make him stop.

[Testament of Sherlock] saves folder location

Fri, 05 Oct 2012 07:54:09 +0000

Where I can find my saves?

[Testament of Sherlock] how to find game log

Fri, 05 Oct 2012 07:51:43 +0000

Where I can find the game.log from Testament of Sherlock?

[Testament of Sherlock] Can't pass the tutorial at the game start

Mon, 01 Oct 2012 10:05:07 +0000

I can not pass through the tutorial at the game start. There is a box is always present saying to use the w,a,d,s keys to move directions.

[Testament of Sherlock] Can not play the game with my gamepad

Wed, 26 Sep 2012 10:19:56 +0000

I have a game controller but it is not used by the game.

[Sherlock Holmes 5 Adventure Game Collection] Games serial code is incorrect

Fri, 13 Jul 2012 15:14:51 +0000

Purchased the Sherlock Holmes 5 Adventure Game Collection from Target. After installing the game tried to activate in with the 25-digit key in the sleeve but activation wizard gives me message what the serial is invalid

Не покупаются гемы на Steam

Fri, 11 May 2012 14:43:09 +0000

Когда я выбираю количество гемов и нажимаю "Выкупить", ничего не происходит.

Can't purchase Gems from Steam

Fri, 11 May 2012 14:24:04 +0000

When I choose the amount of Gems I want to purchase, nothing happens.

Steam: game crashes on launch

Thu, 10 May 2012 14:31:55 +0000

The game installed with Steam crashes on launch

Steam: игра вылетает при запуске

Thu, 10 May 2012 14:26:18 +0000

Игра установленая через Steam вылетает при запуске

[The Hound of Baskervilles] Game crashes after initial splash screens

Thu, 10 May 2012 12:29:52 +0000

I have a bug with Steam release of a game. After the first screen with the frog, it crashes and got me back to my steam library with the note: The game S.H..Baskerville... has been stopped.

Ошибка при запуске: "ini. Failing on char in line1 "

Thu, 10 May 2012 12:23:13 +0000

При запуске игры появляется сообщение с ошибкой "ini. Failing on char in line1 ".

[Апдейт и запуск игры] Игра запускается, но вылетает с ошибкой при запуске обучения или боя

Thu, 26 Apr 2012 13:53:45 +0000

При запуске обучения или битвы, игра вылетает с ошибкой "Oops!Error occured .Please restart the game."

[UPDATING & LAUNCHING] The game launches, but crashes in the tutorial/battle

Thu, 26 Apr 2012 13:49:14 +0000

The game crashes when starting the tutorial/battle (Oops!Error occured .Please restart the game.).

[DOWNLOAD & INSTALLATION] I have "ErrorAboutIE6" during the installation

Wed, 11 Apr 2012 13:45:35 +0000

I have "ErrorAboutIE6" during the installation

[Скачивание и Установка] Ошибка "ErrorAboutIE6"

Wed, 11 Apr 2012 13:37:15 +0000

При установке игры появляется ошибка с сообщением "ErrorAboutIE6"

J'ai des ombres (ou du jaune/orange) au lieu des unités

Thu, 12 Jan 2012 13:24:55 +0000

J'ai des ombres (ou du jaune/orange) au lieu des unités

Impossible de se connecter (mauvais mot de passe ou nom de compte)

Thu, 12 Jan 2012 13:19:19 +0000

Impossible de se connecter (mauvais mot de passe ou nom de compte)

L'updater affiche le message : « No internet Connection »

Thu, 12 Jan 2012 12:50:55 +0000

L'updater affiche le message : « No internet Connection »

L'updater renvoie une erreur durant l'installation du patch : « Patch failed »

Thu, 12 Jan 2012 12:48:12 +0000

L'updater renvoie une erreur durant l'installation du patch : « Patch failed »

Dans l'updateur j'ai le message suivant « Can 't find patch »

Wed, 11 Jan 2012 09:16:26 +0000

Dans l'updateur j'ai le message suivant «Can 't find patch »

Dans l'updateur j'ai le message suivant : « Unpatchable version »

Wed, 11 Jan 2012 09:13:57 +0000

Dans l'updateur j'ai le message suivant : « Unpatchable version »